Returns & refund policy

Refund Policy

Effective Date: July 17, 2026

At KOSMIC Modular Furniture Pvt. Ltd., customer satisfaction is our priority. Please read our refund policy carefully before placing an order.

1. Order Cancellation

• Orders may be cancelled within 24 hours of confirmation if production has not started.

• Customized or made-to-order furniture cannot be cancelled once manufacturing 

begins.

2. Refund Eligibility

A refund may be approved only if:

• The wrong product is delivered.

• The product is damaged during transit.

• The product has a manufacturing defect.

• The ordered product is unavailable.

3. Non-Refundable Items

Refunds will not be provided for:

• Customized or personalized furniture.

• Products damaged due to improper use, installation, or mishandling.

• Minor color, grain, or texture variations that naturally occur in materials.

• Products returned without original packaging or missing accessories.

 

4. Return Request

Customers must report any issue within 48 hours of delivery by sharing:

• Order ID

• Invoice copy

• Photos and/or videos of the product

• A brief description of the issue

5. Refund Process

• After inspection and approval, refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method or bank account used for the purchase.

6. Replacement

If the product has a verified manufacturing defect or was damaged during transit, KOSMIC may offer a replacement instead of a refund, depending on the situation.

7. Shipping Charges

• Original shipping charges are non-refundable unless the return is due to an error by KOSMIC.

• Return shipping costs, if applicable, will be communicated during the return approval process.

8. Contact Us

For refund or return assistance, contact:

KOSMIC Modular Furniture Pvt. Ltd.

Website: www.kosmicfurniture.com

Email: support@kosmicfurniture.com