Shipping policy

Shipping & Delivery Policy

KOSMIC Modular Furniture Pvt. Ltd.

Effective Date: July 17, 2026

At KOSMIC Modular Furniture Pvt. Ltd., we are committed to delivering high-quality furniture safely and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through www.kosmicfurniture.com.

1. Order Processing

Orders are processed after payment confirmation or as per the agreed payment terms.
Standard products are typically processed within 2–5 business days.
Customized, made-to-order, or bulk orders may require additional production time.
Customers will be informed of the estimated production and dispatch schedule upon order confirmation.

2. Delivery Areas

KOSMIC delivers across India.

For international deliveries, customers are requested to contact our sales team for availability, shipping options, and pricing.

3. Delivery Time

Delivery timelines depend on:

Product availability
Manufacturing schedule
Delivery location
Order quantity
Customization requirements

Estimated delivery timelines:

Order Type	Estimated Delivery
Ready Stock Products	5–10 Business Days
Standard Furniture	7–15 Business Days
Customized Furniture	15–30 Business Days
Large Institutional & Bulk Orders	As per Project Schedule

The above timelines are estimates and may vary depending on project requirements.

4. Shipping Charges

Shipping charges are calculated based on:

Delivery location
Order quantity
Product dimensions
Weight
Installation requirements

Applicable shipping charges will be communicated before order confirmation or included in the final quotation.

5. Bulk & Project Deliveries

For commercial, institutional, and bulk orders:

Delivery schedules will be coordinated with the customer.
Multiple shipments may be arranged based on production and project timelines.
Dedicated logistics support may be provided for large projects.

6. Delivery Inspection

Customers are requested to inspect all products immediately upon delivery.

Please check for:

Physical damage
Missing items
Incorrect products
Packaging condition

Any issues must be reported within 48 hours of delivery by providing:

Order ID
Invoice copy
Clear photographs or videos
Description of the issue

Failure to report within this period may affect replacement or claim eligibility.

7. Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Public holidays
Supplier delays
Force majeure events

KOSMIC shall not be held liable for delays caused by such circumstances.

8. Failed Delivery Attempts

Customers must ensure that:

The delivery address is accurate.
Someone is available to receive the shipment.
The delivery location is accessible for unloading.

If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery or storage charges may apply.

9. Installation Services

Where installation services are included:

Installation will be scheduled separately after delivery.
Customers must ensure the site is ready before installation.
Delays due to unfinished sites or restricted access may result in rescheduling and additional charges.

10. Risk & Ownership

Ownership of the products transfers to the customer upon successful delivery and acceptance.

Customers should inspect products before signing the delivery acknowledgment.

11. Damaged Shipments

If a product arrives damaged during transit:

Do not install or use the product.
Report the damage within 48 hours.
Share photographs or videos of the damaged product and packaging.
KOSMIC will inspect the claim and arrange a replacement or suitable resolution where applicable.

12. Address Changes

Delivery address changes may be accepted only before dispatch.

Once an order has been shipped, address changes may not be possible and additional logistics charges may apply.

13. Order Tracking

Customers will receive dispatch confirmation once the order has been shipped.

Tracking information will be shared where applicable, allowing customers to monitor the shipment status.

14. International Shipping

For international orders:

Shipping availability is subject to approval.
Freight charges, customs duties, taxes, import fees, and local regulations are the responsibility of the customer unless otherwise agreed in writing.
Delivery timelines vary based on destination country and customs clearance.

15. Contact Us

For shipping or delivery-related assistance, please contact: